Q: Do you offer phone support?

A: Yes we do, although it’s primarily for our existing clients who may need assistance or clarification following a recent service visit. We will be happy to help you with general questions over the phone, but cannot provide a full diagnosis or repair.

We do offer remote repair assistance, where we remote into your PC while we’re on the phone. However this needs to be done by appointment so we can dedicate the time only to you. There is a fee for this service, and your internet connection must be working in order to do this.